Installation Policy
At Modo Technologies Private Limited, we are committed to providing top-notch installation services to our valued customers. Currently, our installation service is exclusively tailored for door locks, ensuring the utmost security and convenience for your home or business. We understand the importance of a seamless installation process, which is why we have outlined the following policies to streamline your experience.
Serviceable Areas
INSTALLATION PROVIDED ALL OVER INDIA.
The below list describes the active locations available for fast scheduling of installation upon the date of delivery. For locations outside of the below list, installation may be done up to 2 weeks after the date of delivery.
Active Locations: Ahmedabad, Vadodara, Mumbai, Pune, New Delhi, Delhi NCR, Bangalore, Hyderabad, Chennai, Kolkata.
Free installation will only be given to orders placed after February 28th, 2024.
Reseller and Distributor Guidelines
Resellers and distributors are an integral part of our network. However, it's important to note that installation services are not available for resale or distribution purposes.
Opt-In Option
We believe in providing flexibility to our customers. As such, installation services are included in the cost of our products, but opting for installation is entirely at the discretion of the customer. During the purchase process, customers have the choice to opt in or out of installation. This opt-in option is automatically selected on the product page before completing the transaction.
Rescheduling and Cancellation
Once an installation request is made, our team at Modo Technologies Private Limited will schedule the installation upon completion of product delivery. If the installation needs to be scheduled beyond a week from the delivery date, customers are required to contact our support team at support@modotechnologies.com or call 1800-203-3411. Failure to do so will result in automatic scheduling of installation within a week of the delivery date.
Customers also have the option to cancel installation if it was mistakenly opted in or if circumstances change. To cancel installation, customers must notify the Modo Team before the date of product delivery by contacting us at support@modotechnologies.com or calling 1800-203-3411. Moreover, if an order contains multiple products eligible for installation but installation is not required for all items, customers can cancel installation for specific products by reaching out to our support team.
Discretion and Acceptance
It's important to understand that acceptance of installation requests is solely at the discretion of Modo Technologies Private Limited. We strive to accommodate all requests to the best of our ability, but certain factors may influence our decision. Rest assured, we are committed to delivering exceptional service while adhering to our installation policies.
At Modo Technologies Private Limited, our goal is to ensure a seamless and efficient installation process for our customers. By adhering to these policies, we aim to provide unparalleled convenience and satisfaction with every installation service we offer.